SHIPPING

Option Shipping Time
MATKAHUOLTO
/
OMNIVA
Delivered within 3 working days after receiving the payment

Parcel arrival in 3-7 days to Scandinavia and Baltics
Delivery is Monday – Friday
Fully Tracked Service
SMS/Email Updates

Free for orders above €50
DHL

Tracked
Standard
Delivery

Delivered within 3 working days after receiving the payment

Parcel arrival in 7-14 days to all over Europe
Delivery is Monday – Friday
Fully Tracked Service
SMS/Email Updates

Free for orders above €50
DHL

Express
Delivery

Delivered within 3 working days after receiving the payment

Parcel arrival in 4 days to all over Europe
Delivery is Monday – Friday
Fully Tracked Service
SMS/Email Updates

RECEIVING THE PARCEL

As soon as the parcel has arrived at the destination parcel machine, an SMS with all the necessary instructions on how to receive the parcel will be sent to the mobile phone number listed in the order. Then, you need to go to the respective parcel machine and enter the code received in the SMS on the touch screen display of the parcel machine. This will open the right locker door and the parcel is yours! The parcel needs to be picked up within seven days from its arrival at the parcel machine.

OMNIVA MACHINES

Omniva parcel machines are located outside and are therefore accessible any time of the day, including early in the morning or late at night. It is an easy option for those who come to collect their parcel by bike, with a baby stroller or a dog. Collecting the parcel is simple and takes no more than 15-30 seconds. Orders made on work days (Mon – Fri) before 15:00 are shipped the same day. Orders made on Friday afternoons (after 15:00), during weekends and national holidays are shipped the next work day. You can expect the parcel within 1-3 work days. Delivery times for Latvia and Lithuania vary.

Locations of the parcel machines

RETURNS

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. To be acceptable for return, items should be unused, unopened and have any original seals intact.  READ INSTRUCTIONS